Emails and Communication Policy
Effective Date: 5/6/2025
At Thumdar.com, we value respectful, clear, and meaningful communication with our members. This Emails and Communication Policy outlines how we communicate with users and how users can control, manage, or opt out of the messages they receive from us. Transparency and user empowerment are cornerstones of our communication philosophy—because you’re not just a user here, you’re part of our community.
1. Types of Communication We Send
We communicate with you for a variety of essential and optional reasons. These may include, but are not limited to:
- Account-related communications: Account creation, password resets, email verification, security alerts, or important policy changes.
- Platform announcements: Notices about new features, scheduled maintenance, bug fixes, or service updates.
- Marketing and promotional messages: Newsletters, product spotlights, new content releases, discount offers, and special campaigns.
- Community and social interactions: Notifications related to friend requests, private messages, forum replies, group invitations, event reminders, and timeline activity.
- Support responses: Replies to your inquiries, technical support follow-ups, or feedback you’ve submitted through the platform.
2. Consent and Control Over Communication
By creating an account on Thumdar.com, users give consent to receive communications necessary to manage their account and deliver essential platform updates. However, you have full control over all other non-essential communications and notifications.
From your account settings, you can:
- Toggle on/off specific types of email notifications (e.g., friend requests, forum replies, group invites).
- Choose which events trigger alerts.
- Customize your preferred communication methods (email, on-site notifications, or both).
We’ve built this flexibility directly into your profile so that you are never overwhelmed and always in control.
3. Opt-In, Opt-Out, and Unsubscribe Options
We respect your inbox. Every email we send—whether it’s a community notification, a newsletter, or a promotional campaign—contains an unsubscribe link at the bottom. No hoops to jump through.
- To opt-out of promotional or non-essential updates, simply click “Unsubscribe” at the bottom of the message or adjust your preferences from your profile settings.
- To opt-in to receive newsletters, premium updates, or community highlights, you can enable these options through your Notification Preferences.
Note: You cannot opt out of essential system communications like password resets or security notifications, as these are required for account safety.
4. Full Access to Your Communications
Thumdar members have access to the vast majority of their communications with us. From your profile, you can view your activity logs, notification history, and support correspondence. However, certain system-level messages—such as automated admin alerts or server logs—are not visible to users for security reasons.
5. Privacy and Security of Communication
All communications are protected under our Privacy Policy. We never sell or misuse your contact details, and we utilize secure channels to ensure your personal data is encrypted and protected from unauthorized access.
6. Communication Frequency
We aim to keep communication timely, relevant, and respectful. You’ll receive emails primarily:
- When account activity requires it
- When you’ve opted into a notification
- During platform-wide announcements or policy changes
We do not spam, and you’ll never receive irrelevant messages from us.
7. Use of Third-Party Email Tools
To help deliver emails efficiently and reliably, we may use trusted third-party providers (like email delivery platforms or helpdesk systems). These partners are strictly vetted, adhere to international privacy laws, and are contractually obligated to protect your information.
8. User Responsibility
You are responsible for keeping your contact information up to date and checking for any emails from Thumdar.com. If your email address is incorrect or inactive, you may miss critical updates or information about your account.
9. How to Contact Us
If you have questions, concerns, or need help managing your communication preferences, we’re here for you.
You can use the contact form located at the bottom of this page (and on all policy pages) to reach out. It’s fast, easy, and secure.
10. Policy Changes
We may update this Emails and Communication Policy to reflect platform changes, legal requirements, or improvements. If significant changes are made, you’ll be notified via email. Continued use of Thumdar.com after receiving notice of changes constitutes acceptance of the updated policy.
Important Disclaimer: How We Will Not Contact You
To protect your privacy and safeguard your account, Thumdar.com will never contact you in the following ways or request certain types of sensitive information:
We will never:
- Call, text, or message you via social media asking for your account details.
- Send unsolicited messages requesting your password, security question answers, or payment information (such as credit card or bank details).
- Ask for your full Social Security Number, government ID, or any form of personal verification via email.
- Send attachments in emails that require you to run software or provide access to your device.
- Use aggressive, threatening, or time-pressured language to demand immediate action.
We will only:
- Send emails from official @thumdar.com domains. Always check the sender’s address before responding.
- Ask you to log in through the official website (https://www.thumdar.com) to make changes or verify details.
- Communicate about billing, account changes, or policy updates through secure platform channels or via clearly-labeled, secure email messages.